CAM Professional Ethics and Standards 2

Question 1

A prospective resident offers you a personal gift to secure a specific apartment unit. What is the ethical course of action?

Accepted Answer

Decline the gift and explain your community's policy on impartiality

Answer

Accepting personal gifts from applicants creates a conflict of interest and violates professional ethics; declining and explaining policy maintains impartiality.

Question 2

Which professional standard requires apartment managers to keep resident financial and personal data confidential?

Accepted Answer

Confidentiality obligation

Answer

The confidentiality obligation requires property managers to protect residents' personal and financial information from unauthorized disclosure.

Question 3

A maintenance technician reports to you that a colleague is falsifying work order completion records. As a CAM, you should:

Accepted Answer

Document the report and bring it to the attention of ownership or HR

Answer

Ethical management requires documenting misconduct reports and escalating them through proper channels rather than ignoring or handling them informally.

Question 4

The IREM Code of Professional Ethics primarily obligates members to act with integrity toward:

Accepted Answer

The public, clients, and the profession

Answer

The IREM Code of Professional Ethics requires members to uphold integrity in dealings with the public, clients, and the real estate management profession.

Question 5

A resident requests that you alter lease documentation to reflect a lower income on their file for personal reasons. The ethical response is to:

Accepted Answer

Refuse and explain that falsifying documents is illegal and unethical

Answer

Falsifying lease documentation is both illegal and unethical; a professional manager must refuse and clearly communicate the reason.

(CAM) Certified Apartment Manager Practice Test

(CAM) Certified Apartment Manager Practice Test

CAM Professional Ethics and Standards 2