CAM Leadership and Team Management 3

Question 1

Under the Fair Labor Standards Act (FLSA), which apartment team member is most likely classified as NON-exempt and entitled to overtime pay?

Accepted Answer

Maintenance technician paid $18/hour

Answer

Hourly maintenance workers typically meet non-exempt criteria and must receive 1.5x pay for hours over 40 per week.

Question 2

A CAM is conducting annual performance reviews. Which practice is considered a rating bias that reduces review accuracy?

Accepted Answer

Rating all employees 'meets expectations' to avoid conflict (central tendency)

Answer

Central tendency bias skews ratings toward the middle, masking true performance differences and weakening the review process.

Question 3

When communicating a new rent-collection policy change to the leasing team, which channel is MOST effective for ensuring comprehension?

Accepted Answer

Hold a team meeting with written follow-up and Q&A time

Answer

A live meeting plus written confirmation allows two-way communication, immediate clarification, and a documented reference.

Question 4

A leasing consultant reports feeling harassed by a co-worker. As a CAM, your immediate obligation is to:

Accepted Answer

Notify HR and follow the company's harassment investigation protocol

Answer

Legal compliance requires prompt reporting to HR and adherence to the formal investigation process to protect all parties.

Question 5

Which of the following BEST describes transformational leadership as applied in apartment management?

Accepted Answer

Inspiring the team through a shared vision and motivating personal growth

Answer

Transformational leaders create vision, motivate intrinsically, and develop their team members beyond basic job requirements.

(CAM) Certified Apartment Manager Practice Test