Call Tracking Marketing

Call Tracking Number Features Question and Answers

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How long are the call recordings kept if the Call Record option is enabled?

Correct! Wrong!

Explanation:
The call recordings are kept for 30 days if the Call Record option is enabled

How many more call tracking numbers can you offer in AMS?

Correct! Wrong!

Correct answer:
Unlimited

True or False: After changing a target number, you must save.

Correct! Wrong!

Explanation:
True, you must save after you edit a target number.

True or False: Numerical targets cannot be changed.

Correct! Wrong!

Explanation:
Target numbers can be edited.

True/False: Communities that opt in to call tracking are never able to opt out of it.

Correct! Wrong!

Correct answer:
False

____ is a feature of Whisper.

Correct! Wrong!

Explanation:
a call-monitoring function that enables you to listen in on a call between a customer and an agent and communicate with the agent privately. This feature is one of three call-monitoring modes offered by a contact center provider and is intended to assist with new agent training.

A community must give ________ if it does not supply an email address.

Correct! Wrong!

Correct answer:
Fax number

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