Telemarketing Call Tracking Question and Answers

Question 1

Was the incorrect connection reported by the customer at the time of opening included in call tracking? They had looked further but still found the incorrect connection.

Accepted Answer

Wrong Connection

Answer

The phone is not picked up

Answer

Wrong Phone Number (The number you dialed is wrong)

Answer

Call again

Question 2

After being questioned and assisted by TSO, the customer is still unwilling to accept the offer because there are already so many others. Are they included in call monitoring at the time of opening and not yet presenting?

Accepted Answer

Reject up front

Answer

Wrong Connection

Answer

Call Back

Answer

Follow Up

Question 3

Is it taken into account when a customer requests to be called again at the time of opening?

Accepted Answer

Call Back

Answer

Reject up front

Answer

Follow up

Answer

All wrong

Question 4

The operator informs you that the number you are calling is out of range when attempting to reach the customer.

Accepted Answer

Mailbox

Answer

Reject Upfront

Answer

Wrong Connection

Answer

Wrong Phone Number (The number you dialed is wrong)

Question 5

True/False: Advanced call tracking options are available with CloudTalk.

Accepted Answer

True

Answer

False

Question 6

True/False: You may find out a lot of information about incoming calls with the call tracking and marketing software called CallRail.

Accepted Answer

True

Answer

False

Question 7

Was BNI included in call tracking at the time of the opening when the client was upset that he would not be contacted ever again after being called numerous times and being dissatisfied with BNI?

Accepted Answer

Do Not Call

Answer

Follow Up

Answer

Reject up front

Answer

Call Back(Call Again)