Telemarketing Call Tracking Question and Answers
Was the incorrect connection reported by the customer at the time of opening included in call tracking? They had looked further but still found the incorrect connection.
Correct!
Wrong!
Correct answer:
Wrong Connection
After being questioned and assisted by TSO, the customer is still unwilling to accept the offer because there are already so many others. Are they included in call monitoring at the time of opening and not yet presenting?
Correct!
Wrong!
Correct answer:
Reject up front
Is it taken into account when a customer requests to be called again at the time of opening?
Correct!
Wrong!
Correct answer:
Call Back
The operator informs you that the number you are calling is out of range when attempting to reach the customer.
Correct!
Wrong!
Correct answer:
Mailbox
True/False: Advanced call tracking options are available with CloudTalk.
Correct!
Wrong!
Explanation:
Advanced call tracking options are available with CloudTalk. The availability and skills of the agent, the caller's choices, and the call's destination can all affect how calls are routed.
True/False: You may find out a lot of information about incoming calls with the call tracking and marketing software called CallRail.
Correct!
Wrong!
Explanation:
Your marketing efforts can benefit greatly from call tracking software. But with so many solutions on the market, it is best to compare the top ones and choose the call monitoring tool that best suits your company's needs.
Was BNI included in call tracking at the time of the opening when the client was upset that he would not be contacted ever again after being called numerous times and being dissatisfied with BNI?
Correct!
Wrong!
Correct answer:
Do Not Call