Compliance and Legal Regulations Flashcards

Which federal law governs telemarketing calls and requires companies to honor the National Do Not Call Registry?

Answer: Telephone Consumer Protection Act (TCPA)

The TCPA restricts telemarketing calls and requires compliance with the National Do Not Call Registry.

Under the FDCPA, how many times may a debt collector call a consumer in a single day?

Answer: There is no specific daily limit but harassment is prohibited

The FDCPA prohibits harassing conduct but does not set a specific per-day call limit; repeated calls intended to annoy are violations.

What does PCI DSS stand for in the context of call center payment processing?

Answer: Payment Card Industry Data Security Standard

PCI DSS is the Payment Card Industry Data Security Standard that call centers must follow when handling cardholder data.

Which regulation requires call centers to record a verbal disclosure that a call may be monitored or recorded in states with two-party consent laws?

Answer: State wiretapping/eavesdropping statutes

Two-party (all-party) consent state laws require all parties to consent before a call is recorded.

What is the maximum fine per violation a company can face for calling a number on the National Do Not Call Registry?

Answer: $51,744 (as adjusted)

The FTC can seek civil penalties up to $51,744 per violation for Do Not Call Registry violations (amount adjusted for inflation).

Which law specifically protects health information and restricts how call centers handling medical data may use or disclose patient records?

Answer: HIPAA

HIPAA (Health Insurance Portability and Accountability Act) governs the use and disclosure of protected health information in call centers.