Compliance and Legal Regulations Flashcards
6 cards from real Call Center practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Compliance and Legal Regulations flashcards as text
Under TCPA rules, what technology requires prior express written consent before contacting a consumer on a cell phone?
Answer: Automated telephone dialing system (ATDS) or prerecorded message
The TCPA requires prior express written consent when using an ATDS or prerecorded/artificial voice to call mobile numbers.
What is the permissible calling window under the FTC's Telemarketing Sales Rule for outbound telemarketing calls?
Answer: 8 AM to 9 PM local time
The Telemarketing Sales Rule prohibits telemarketing calls before 8 AM or after 9 PM in the consumer's local time zone.
Which consumer protection law gives California residents the right to know what personal data a business collects and to request its deletion?
Answer: CCPA (California Consumer Privacy Act)
The CCPA grants California residents rights to access, delete, and opt out of the sale of their personal information.
Under the Fair Credit Reporting Act (FCRA), a consumer disputing information on their credit report must receive a response within how many days?
Answer: 30 days
The FCRA requires credit bureaus and furnishers to investigate disputes and respond within 30 days (or 45 with new information).
What is 'call spoofing' and which law primarily prohibits it in the US?
Answer: Disguising a caller's true number to mislead recipients — prohibited by the Truth in Caller ID Act
The Truth in Caller ID Act prohibits transmitting misleading caller ID information with intent to defraud or harm.
When must a telemarketer transmit Caller ID information under the Telemarketing Sales Rule?
Answer: Always, transmitting the seller's name and phone number
The TSR requires telemarketers to transmit the seller's name and a phone number consumers can call to opt out.