Call Center Hosting Cloud Infrastructure & Hosting Models 1

Question 1

Which cloud deployment model gives a call center exclusive use of dedicated infrastructure managed by a third-party provider?

Accepted Answer

Private cloud

Answer

A private cloud provides dedicated infrastructure for a single organization, managed by a third-party provider.

Question 2

What term describes a call center hosting model that combines on-premises infrastructure with cloud-based services?

Accepted Answer

Hybrid cloud

Answer

A hybrid cloud model blends on-premises infrastructure with public or private cloud services.

Question 3

In hosted call center solutions, what does 'multi-tenancy' mean?

Accepted Answer

Multiple customers share the same infrastructure

Answer

Multi-tenancy means multiple customers (tenants) share the same underlying infrastructure while keeping their data isolated.

Question 4

Which service model provides call center software, telephony, and infrastructure all managed by a vendor over the internet?

Accepted Answer

SaaS

Answer

SaaS (Software as a Service) delivers a complete, managed application—including call center tools—over the internet.

Question 5

What is the primary advantage of hosting a call center on a public cloud platform like AWS or Azure?

Accepted Answer

Elastic scalability on demand

Answer

Public cloud platforms offer elastic scalability, allowing call centers to scale agent seats and resources up or down on demand.

Call Center Hosting Practice Test