Call Center Hosting Cloud Infrastructure & Hosting Models

Question 1

Which cloud deployment model gives a call center exclusive use of dedicated infrastructure managed by a third-party provider?

Accepted Answer

Private cloud

Answer

Public cloud

Answer

Hybrid cloud

Answer

Community cloud

Question 2

What term describes a call center hosting model that combines on-premises infrastructure with cloud-based services?

Accepted Answer

Hybrid cloud

Answer

Multi-cloud

Answer

Public cloud

Answer

Serverless

Question 3

In hosted call center solutions, what does 'multi-tenancy' mean?

Accepted Answer

Multiple customers share the same infrastructure

Answer

Multiple data centers in one region

Answer

Multiple agents sharing one phone line

Answer

Multiple carriers providing redundancy

Question 4

Which service model provides call center software, telephony, and infrastructure all managed by a vendor over the internet?

Accepted Answer

SaaS

Answer

IaaS

Answer

PaaS

Answer

BaaS

Question 5

What is the primary advantage of hosting a call center on a public cloud platform like AWS or Azure?

Accepted Answer

Elastic scalability on demand

Answer

Higher latency

Answer

Dedicated hardware ownership

Answer

Reduced internet dependency

Question 6

A call center that runs its phone system entirely on-premises without any cloud component is using which model?

Accepted Answer

On-premises (legacy) deployment

Answer

Hosted CCaaS

Answer

Hybrid deployment

Answer

Edge computing