Call Center Hosting Cloud Infrastructure & Hosting Models 2

Question 1

Which cloud service model would let a call center developer deploy a custom application without managing the underlying servers?

Accepted Answer

PaaS

Answer

PaaS (Platform as a Service) provides a managed environment for developing and deploying applications without server management.

Question 2

What is 'CCaaS' in the context of call center hosting?

Accepted Answer

Contact Center as a Service

Answer

CCaaS stands for Contact Center as a Service, a cloud-based model where a vendor provides all contact center capabilities.

Question 3

Which factor most directly drives a call center to choose a hosted cloud model over on-premises infrastructure?

Accepted Answer

Reduced capital expenditure (CapEx)

Answer

Hosted cloud models convert large upfront hardware costs (CapEx) into predictable recurring operational expenses (OpEx).

Question 4

In a CCaaS environment, who is responsible for maintaining and patching the telephony software?

Accepted Answer

The CCaaS vendor

Answer

In a CCaaS model, the vendor owns, maintains, and patches all software and infrastructure components.

Question 5

What does 'geographic redundancy' mean for a hosted call center?

Accepted Answer

Data and services replicated across multiple physical locations

Answer

Geographic redundancy means duplicating infrastructure across multiple data center locations to survive regional outages.

Call Center Hosting Practice Test