California State Jobs Exam Office Technician Practice Exam 2 — Questions and Answers
Question 1: Under the California Public Records Act, how should you respond to a records request?
- Deny all requests
- Provide records within 10 calendar days unless an exemption applies (Correct answer)
- Require explanation of why records are needed
- Forward to governor's office
Correct answer: Provide records within 10 calendar days unless an exemption applies
Agencies must respond within 10 calendar days and provide records unless exempted.
Government records are presumed public. Respond within 10 days, providing records or citing a specific exemption. Requesters need not explain their purpose.
Question 2: Print quality has degraded on the office copier. First step?
- Submit service request immediately
- Check toner, clean glass and rollers, attempt basic troubleshooting (Correct answer)
- Stop using it
- Continue printing
Correct answer: Check toner, clean glass and rollers, attempt basic troubleshooting
Basic troubleshooting first: check toner, clean, run cleaning cycle.
Common quality issues are resolved by checking toner, cleaning scanner glass and rollers, or running built-in cleaning cycles.
Question 3: Incoming mail marked 'Confidential' addressed to a specific employee. Handling?
- Open to check if time-sensitive
- Deliver unopened to the addressee (Correct answer)
- Place with opened mail
- Return to sender
Correct answer: Deliver unopened to the addressee
Confidential mail must be delivered unopened to the intended recipient.
Items marked 'Confidential' or 'Personal' must not be opened during standard mail processing.
Question 4: Best practice for office supply reordering?
- Order only when items run out
- Maintain minimum stock levels and reorder at thresholds (Correct answer)
- Order everything at start of fiscal year
- Let each employee order their own
Correct answer: Maintain minimum stock levels and reorder at thresholds
Par levels prevent stockouts while avoiding excess inventory.
Track usage patterns to set appropriate par levels. Reorder when inventory drops to minimum, preventing disruption.
Question 5: Preparing conference room for meeting with external stakeholders. Most important?
- Personal decorations
- Ensure technology works, materials organized, room clean (Correct answer)
- Most expensive catering
- Arrive 5 minutes early
Correct answer: Ensure technology works, materials organized, room clean
Verify technology, materials, and space are ready.
Test projector, conference phone, screen sharing, Wi-Fi. Prepare agendas, handouts, sign-in sheets. Clean and properly configure the space.
Question 6: Standard font and formatting for a formal state document?
- Comic Sans, single-spaced
- Times New Roman or Arial, 12pt, appropriate margins (Correct answer)
- Any decorative font
- Handwriting-style fonts
Correct answer: Times New Roman or Arial, 12pt, appropriate margins
Professional fonts (TNR, Arial) in 12pt with standard margins.
State formatting standards require professional fonts in 12pt, 1-inch margins, and appropriate spacing for readability and accessibility.
California State Jobs Exam Office Technician Practice Exam 2
Under the California Public Records Act, how should you respond to a records request?