Office Technician Flashcards
7 cards from real California State Jobs Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Office Technician flashcards as text
When preparing an interoffice memorandum, which element is NOT typically included in the header?
Answer: Salutation (e.g., Dear Mr./Ms.)
Interoffice memos use TO/FROM/DATE/RE headers and do not include a formal salutation.
A supervisor asks you to prioritize a stack of tasks. Which framework is most appropriate for ranking work by urgency and importance?
Answer: Eisenhower Matrix
The Eisenhower Matrix categorizes tasks by urgency and importance to guide prioritization decisions.
You receive a phone call for your supervisor who is in a meeting. What is the best course of action?
Answer: Take a detailed message including caller name, number, and purpose
Taking a complete message ensures the supervisor has all the information needed to return the call promptly.
Which type of filing system arranges records based on geographic location?
Answer: Geographic filing
Geographic filing organizes records by location such as state, city, or region.
In California State offices, which form is used to request reimbursement for travel expenses?
Answer: STD 261
STD 261 is the California state form used to authorize and reimburse travel expenses for state employees.
An Office Technician is asked to proofread a document. Which error is MOST critical to correct before distribution?
Answer: An incorrect name or title of a recipient
Incorrect recipient names or titles can cause professional embarrassment and misdirected communications.
When using a 10-key numeric keypad for data entry, which finger is traditionally placed on the '5' key as the home position?
Answer: Middle finger
The middle finger rests on the '5' key (the center home position) for efficient 10-key touch entry.
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