CAL-1 Servant Leadership 1 — Questions and Answers
Question 1: What is the primary focus of a servant leader?
- Serving the needs of the team (Correct answer)
- Serving their own career interests
- Directing team activities
- Controlling project outcomes
Correct answer: Serving the needs of the team
Servant leaders prioritize the growth, well-being, and needs of their team members above their own.
Question 2: Who coined the term 'servant leadership'?
- Robert K. Greenleaf (Correct answer)
- Peter Drucker
- Ken Blanchard
- Patrick Lencioni
Correct answer: Robert K. Greenleaf
Robert K. Greenleaf coined the term 'servant leadership' in his 1970 essay 'The Servant as Leader.'
Question 3: Which characteristic is most associated with servant leadership?
- Empathy and active listening (Correct answer)
- Command and control
- Micromanagement
- Top-down decision-making
Correct answer: Empathy and active listening
Empathy and active listening are hallmark traits of servant leadership, enabling leaders to understand team needs.
Question 4: How does a servant leader handle team conflicts?
- Facilitates resolution by listening to all parties (Correct answer)
- Assigns blame to one party
- Ignores conflicts to maintain harmony
- Escalates all conflicts to upper management
Correct answer: Facilitates resolution by listening to all parties
Servant leaders facilitate conflict resolution through active listening and helping parties find common ground.
Question 5: What does 'stewardship' mean in servant leadership?
- Taking responsibility for the team's well-being and organizational trust (Correct answer)
- Managing project budgets tightly
- Controlling all team decisions
- Delegating all work to others
Correct answer: Taking responsibility for the team's well-being and organizational trust
Stewardship in servant leadership means holding the organization in trust for the greater good of all stakeholders.
Question 6: Which servant leadership behavior most directly builds psychological safety?
- Creating an environment where team members can speak up without fear (Correct answer)
- Setting strict performance benchmarks
- Publicly praising only top performers
- Enforcing rigid processes
Correct answer: Creating an environment where team members can speak up without fear
Psychological safety is built when servant leaders create environments where people feel safe to voice ideas and concerns.
CAL-1 Servant Leadership 1
What is the primary focus of a servant leader?