CAHIMS Project Management and Change Management Flashcards

What is 'organizational change resistance' most often caused by in healthcare IT implementations?

Answer: Fear of job loss, workflow disruption, and lack of engagement in the change process

Staff resistance to change most commonly stems from fear of the unknown, perceived threats to their roles, and feeling excluded from the decision-making process.

In project management, what is the 'critical path'?

Answer: The longest sequence of dependent tasks that determines the minimum project duration

The critical path is the longest chain of dependent tasks; any delay on these tasks directly extends the overall project completion date.

What is the purpose of a 'lessons learned' session at the end of a healthcare IT project?

Answer: To document successes and challenges to improve future projects

Lessons learned sessions capture what worked well and what could be improved, creating institutional knowledge that improves planning and execution of future projects.

Which communication strategy is most effective when announcing a major EHR system change to frontline clinical staff?

Answer: Use multiple channels with consistent messaging, including meetings, emails, and supervisor briefings

Multi-channel, consistent communication using meetings, emails, and manager briefings ensures clinical staff receive and understand change announcements regardless of their schedule or learning style.

What does a 'stakeholder analysis' help a healthcare IT project manager identify?

Answer: Who is affected by the project, their level of influence, and their support or resistance to change

Stakeholder analysis maps all parties affected by a project, assessing their interest, influence, and attitude toward change to guide engagement strategies.

In the ADKAR change management model, what does the 'K' stand for?

Answer: Knowledge of how to change

In ADKAR, K stands for Knowledge — understanding how to make the change, including training on new processes or technologies required for the transition.