CACs Serving Diverse Populations 2

Question 1

A client who is deaf communicates primarily through American Sign Language (ASL). What is the CAC's responsibility when assisting this individual?

Accepted Answer

Arrange for a qualified ASL interpreter or use a certified video remote interpreting service

Answer

CACs must provide effective communication access, which includes qualified ASL interpreters or approved video remote interpreting services.

Question 2

When helping a client from a culture where family elders make all major decisions, a CAC should:

Accepted Answer

Respect the family decision-making process while ensuring the client's individual eligibility is assessed

Answer

CACs respect cultural norms around family decision-making while still ensuring the individual's eligibility and rights are properly addressed.

Question 3

A client indicates they are experiencing homelessness and has no fixed address. How should the CAC handle the address field on the Marketplace application?

Accepted Answer

Enter a description of where the client sleeps or use a shelter or service provider address

Answer

Individuals experiencing homelessness can use a shelter address, service provider address, or description of where they sleep to meet the address requirement.

Question 4

A client with limited English proficiency (LEP) prefers to have their teenage child interpret during the enrollment session. The CAC should:

Accepted Answer

Offer a qualified interpreter as the preferred option while respecting the client's right to use their child if they insist

Answer

CACs must offer qualified language assistance but must also respect a client's informed decision to use a family member after being informed of the option.

Question 5

Which of the following best describes 'cultural humility' in the context of CAC work?

Accepted Answer

An ongoing process of self-reflection and openness to learning about a client's cultural background

Answer

Cultural humility is an ongoing, reflective practice of remaining open and respectful toward each client's unique cultural identity.

(CACs) Certified Application Counselor Practice Test

(CACs) Certified Application Counselor Practice Test

CACs Serving Diverse Populations 2