CACs Serving Diverse Populations 2

Question 1

A client who is deaf communicates primarily through American Sign Language (ASL). What is the CAC's responsibility when assisting this individual?

Accepted Answer

Arrange for a qualified ASL interpreter or use a certified video remote interpreting service

Answer

Communicate only through written notes since ASL is not required

Answer

Ask a family member who knows some ASL to interpret

Answer

Speak slowly and loudly to help the client lip-read

Question 2

When helping a client from a culture where family elders make all major decisions, a CAC should:

Accepted Answer

Respect the family decision-making process while ensuring the client's individual eligibility is assessed

Answer

Insist the client decide independently to protect privacy

Answer

Refuse to allow family members in the appointment

Answer

Apply for coverage without consulting the client's family

Question 3

A client indicates they are experiencing homelessness and has no fixed address. How should the CAC handle the address field on the Marketplace application?

Accepted Answer

Enter a description of where the client sleeps or use a shelter or service provider address

Answer

Leave the address field blank since it is optional

Answer

Use the CAC organization's address as a placeholder

Answer

Decline to assist until the client has a permanent address

Question 4

A client with limited English proficiency (LEP) prefers to have their teenage child interpret during the enrollment session. The CAC should:

Accepted Answer

Offer a qualified interpreter as the preferred option while respecting the client's right to use their child if they insist

Answer

Accept the child as interpreter since it saves time

Answer

Require a professional interpreter regardless of the client's preference

Answer

Conduct the session in English and provide written materials later

Question 5

Which of the following best describes 'cultural humility' in the context of CAC work?

Accepted Answer

An ongoing process of self-reflection and openness to learning about a client's cultural background

Answer

Knowing facts about every culture a client might belong to

Answer

Assuming clients from the same country share identical values

Answer

Avoiding any discussion of cultural differences during enrollment

Question 6

A client who recently obtained a green card asks whether they can enroll in a Marketplace plan. What is the correct response?

Accepted Answer

Green card holders are lawfully present and may enroll in Marketplace plans

Answer

Green card holders are not eligible for Marketplace coverage

Answer

They must wait five years before applying for any health coverage

Answer

Only U.S. citizens may use the Marketplace

Question 7

A transgender client is concerned about how their gender identity will appear on their health insurance. A CAC should:

Accepted Answer

Explain that the Marketplace uses the name and gender the applicant provides and connect them with resources about coverage of gender-affirming care

Answer

Tell the client their legal name and sex must match government records exactly and no accommodation is possible

Answer

Advise the client to apply under their assigned sex at birth to avoid complications

Answer

Refuse to discuss gender identity as it is outside the CAC's scope