CA Digital Tools & Software 2

Question 1

Which feature in claims management software allows an adjuster to track all communications with a claimant in one centralized location?

Accepted Answer

Activity log or audit trail

Answer

An activity log or audit trail records all interactions, notes, and communications tied to a claim in a single accessible location.

Question 2

When using estimating software such as Xactimate, what does the term 'line item' refer to?

Accepted Answer

A single repair or replacement task priced within an estimate

Answer

A line item in Xactimate represents one discrete repair or replacement task, each with its own unit cost and quantity.

Question 3

An adjuster needs to share a large video file of property damage with a remote supervisor. Which digital solution is most appropriate?

Accepted Answer

Cloud-based file sharing service with access controls

Answer

A cloud-based file sharing service allows large files to be securely transferred while maintaining access controls and a record of who viewed the file.

Question 4

What is the primary purpose of electronic signature (e-signature) technology in claims processing?

Accepted Answer

To allow documents to be legally signed remotely without printing

Answer

E-signature technology enables claimants and carriers to execute legally binding documents remotely, speeding up the claims process.

Question 5

A Claims Management System (CMS) dashboard shows a claim is flagged 'SIU Referral Pending.' What does this status most likely indicate?

Accepted Answer

The claim has been forwarded to the Special Investigations Unit for fraud review

Answer

An SIU Referral Pending flag means the claim has been escalated to the Special Investigations Unit due to suspected fraud indicators.

(CA) Certified Adjuster Designation Practice Test

(CA) Certified Adjuster Designation Practice Test

CA Digital Tools & Software 2