CA Digital Tools & Software 2 — Questions and Answers
Question 1: Which feature in claims management software allows an adjuster to track all communications with a claimant in one centralized location?
- Activity log or audit trail (Correct answer)
- Payment ledger
- Reserve calculator
- Subrogation tracker
Correct answer: Activity log or audit trail
An activity log or audit trail records all interactions, notes, and communications tied to a claim in a single accessible location.
Question 2: When using estimating software such as Xactimate, what does the term 'line item' refer to?
- A single repair or replacement task priced within an estimate (Correct answer)
- A legal notation on the claim file
- A payment authorization code
- A digital photo tag
Correct answer: A single repair or replacement task priced within an estimate
A line item in Xactimate represents one discrete repair or replacement task, each with its own unit cost and quantity.
Question 3: An adjuster needs to share a large video file of property damage with a remote supervisor. Which digital solution is most appropriate?
- Cloud-based file sharing service with access controls (Correct answer)
- Emailing the raw video as an attachment
- Printing screenshots and mailing them
- Uploading to a public social media account
Correct answer: Cloud-based file sharing service with access controls
A cloud-based file sharing service allows large files to be securely transferred while maintaining access controls and a record of who viewed the file.
Question 4: What is the primary purpose of electronic signature (e-signature) technology in claims processing?
- To allow documents to be legally signed remotely without printing (Correct answer)
- To encrypt claim photos before storage
- To generate payment checks automatically
- To verify an adjuster's license online
Correct answer: To allow documents to be legally signed remotely without printing
E-signature technology enables claimants and carriers to execute legally binding documents remotely, speeding up the claims process.
Question 5: A Claims Management System (CMS) dashboard shows a claim is flagged 'SIU Referral Pending.' What does this status most likely indicate?
- The claim has been forwarded to the Special Investigations Unit for fraud review (Correct answer)
- The claimant has requested a supplemental inspection
- The reserve has been increased pending litigation
- The file is awaiting a signed medical release
Correct answer: The claim has been forwarded to the Special Investigations Unit for fraud review
An SIU Referral Pending flag means the claim has been escalated to the Special Investigations Unit due to suspected fraud indicators.
Question 6: Which type of software is specifically designed to help adjusters calculate depreciation on personal property during an ACV settlement?
- Contents valuation software (Correct answer)
- Subrogation management platform
- Litigation support software
- Medical bill review software
Correct answer: Contents valuation software
Contents valuation software applies depreciation schedules to personal property items to arrive at an accurate actual cash value settlement.
Question 7: What is the role of GPS mapping tools in catastrophe (CAT) claims deployment?
- To assign adjusters to geographic territories and optimize routing to loss sites (Correct answer)
- To calculate wind speed during a storm event
- To generate flood elevation certificates automatically
- To submit claims directly to FEMA
Correct answer: To assign adjusters to geographic territories and optimize routing to loss sites
GPS mapping tools help CAT managers allocate adjusters efficiently across a storm-impacted area and navigate to individual loss locations.
CA Digital Tools & Software 2
Which feature in claims management software allows an adjuster to track all communications with a claimant in one centralized location?