Quality Assurance & Improvement Flashcards
7 cards from real CA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
Which tool would an archivist use to systematically quantify and prioritize the most frequent types of processing errors?
Answer: Pareto chart
A Pareto chart ranks defects or errors by frequency, allowing archivists to focus improvement efforts on the 'vital few' causes (80/20 rule).
In output measurement for archives, which of the following is classified as an output rather than an outcome?
Answer: Number of finding aids published online
Outputs are countable products of activities (e.g., finding aids created); outcomes are the resulting changes in knowledge, behavior, or condition.
When an archives implements a new environmental monitoring system, which quality improvement phase does this action best represent?
Answer: Do
Implementing the planned change—in this case deploying a new system—corresponds to the 'Do' phase of the PDCA cycle.
A process map (flowchart) is most useful in quality improvement because it helps archivists identify what?
Answer: Redundant steps, bottlenecks, and handoff points in workflows
Process maps make workflows visible, revealing redundancies, bottlenecks, and unclear handoffs that can be targeted for improvement.
The concept of 'voice of the customer' (VOC) in archives quality management refers to what?
Answer: Systematically captured researcher needs, expectations, and preferences
VOC is a structured method for capturing user requirements and expectations to align services with actual researcher and stakeholder needs.
Which evaluation approach would be most appropriate for assessing whether a digitization project met its original objectives?
Answer: Summative evaluation
Summative evaluation measures outcomes and overall effectiveness after a project concludes, assessing whether stated objectives were achieved.
A key principle of Total Quality Management (TQM) as applied to archives is that quality is ultimately the responsibility of whom?
Answer: Every staff member at all levels
TQM holds that quality is everyone's responsibility, requiring organization-wide commitment from frontline staff to senior leadership.
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Sources & references
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- certifiedarchivists.org — Eligibility, exam format, test delivery, fees, registration deadline, registration, retake policy, renewal, score release, score validity · verified Oct 2026