Quality Assurance & Improvement Flashcards

What is the primary goal of quality assurance in Certified Archivist Certification?

Answer: Ensuring consistent standards and continuous improvement

Quality assurance focuses on maintaining consistent standards and identifying opportunities for continuous improvement in processes and outcomes.

Which tool is commonly used for root cause analysis in Certified Archivist Certification?

Answer: Fishbone (Ishikawa) diagram

The fishbone diagram helps identify potential causes of a problem by organizing them into categories, revealing root causes.

What does the PDCA cycle stand for in quality management?

Answer: Plan, Do, Check, Act

PDCA (Plan, Do, Check, Act) is a four-step management method for continuous improvement of processes and products.

In Certified Archivist Certification, what is a Key Performance Indicator (KPI)?

Answer: A measurable value that demonstrates effectiveness

KPIs are quantifiable measurements that demonstrate how effectively objectives are being achieved.

What is benchmarking in the context of Certified Archivist Certification quality management?

Answer: Comparing performance against best practices or competitors

Benchmarking involves comparing your processes and performance metrics to industry best practices to identify improvement areas.

Which principle underpins Total Quality Management (TQM) in Certified Archivist Certification?

Answer: Everyone in the organization is responsible for quality

TQM is based on the principle that quality is everyone's responsibility, from leadership to front-line workers.