BSIE Total Quality Management 3

Question 1

Which of the following is a key characteristic of the Six Sigma DMAIC methodology's 'Analyze' phase?

Accepted Answer

Identifying root causes of defects and process variation

Answer

The Analyze phase in DMAIC focuses on identifying and verifying the root causes of defects and process variation using statistical and analytical tools.

Question 2

In quality cost analysis, which category includes costs incurred to prevent defects from occurring in the first place?

Accepted Answer

Prevention costs

Answer

Prevention costs include expenditures for activities designed to prevent poor quality, such as quality planning, training, process design, and supplier evaluations.

Question 3

What is the main objective of a Quality Function Deployment (QFD) 'House of Quality'?

Accepted Answer

To translate customer requirements into specific engineering and design characteristics

Answer

The House of Quality maps customer wants ('what') to technical design requirements ('how'), ensuring that product design directly addresses customer needs.

Question 4

An ishikawa diagram categorizes potential causes of a defect into which standard set of categories?

Accepted Answer

Man, Machine, Material, Method, Measurement, Environment

Answer

The Ishikawa (fishbone) diagram organizes potential causes of a problem into the 6M categories: Man, Machine, Material, Method, Measurement, and Environment.

Question 5

Which quality guru introduced the concept of 'Zero Defects' as a performance standard and motivational program?

Accepted Answer

Philip Crosby

Answer

Philip Crosby introduced the Zero Defects concept, arguing that the only acceptable quality standard is doing work right the first time with no defects.

BSIE - Bachelor of Science in Industrial Engineering Practice Test

BSIE - Bachelor of Science in Industrial Engineering Practice Test

BSIE Total Quality Management 3