BSIE Total Quality Management 2

Question 1

Which of the following best describes the concept of 'quality at the source' in TQM?

Accepted Answer

Making each worker responsible for the quality of their own output

Answer

Quality at the source means each employee is responsible for inspecting and ensuring the quality of their own work rather than relying on downstream inspection.

Question 2

In the context of TQM, what does 'benchmarking' primarily involve?

Accepted Answer

Comparing your processes and performance against industry best practices or competitors

Answer

Benchmarking is the practice of comparing an organization's processes, performance metrics, and practices against industry leaders or best-in-class organizations.

Question 3

Which statistical tool is used to identify which defects account for the majority of quality problems, following the 80-20 rule?

Accepted Answer

Pareto chart

Answer

A Pareto chart ranks defects from most to least frequent, visually demonstrating that roughly 80% of problems typically stem from 20% of causes.

Question 4

What is the primary purpose of a control chart in statistical process control (SPC)?

Accepted Answer

To monitor process variation over time and detect when a process goes out of control

Answer

Control charts display process data over time with upper and lower control limits to distinguish normal variation from signals that the process is out of statistical control.

Question 5

In TQM, what is meant by 'internal customers'?

Accepted Answer

Employees or departments that receive the output of a preceding process within the same organization

Answer

Internal customers are the employees or departments who receive work outputs from upstream processes within the same organization and whose needs must be satisfied.

BSIE - Bachelor of Science in Industrial Engineering Practice Test

BSIE - Bachelor of Science in Industrial Engineering Practice Test

BSIE Total Quality Management 2