BPA BPA Change Management & Governance

Question 1

What is the primary purpose of a Change Advisory Board (CAB) in a BPA governance framework?

Accepted Answer

To review, approve, and prioritize changes to automated processes

Answer

A CAB reviews and approves proposed changes to automated processes to minimize risk and ensure alignment with business objectives.

Question 2

Which document formally authorizes the execution of a change to a BPA system?

Accepted Answer

Change Order (CO)

Answer

A Change Order formally authorizes the implementation of a specific change after it has been reviewed and approved.

Question 3

In BPA governance, what does 'version control' primarily protect against?

Accepted Answer

Accidental overwrite or loss of a previously working process configuration

Answer

Version control ensures that earlier working configurations can be restored if a new change introduces errors or failures.

Question 4

A company is rolling out a new automated invoice process. Which change management practice reduces resistance from the finance team?

Accepted Answer

Stakeholder communication and early involvement in design

Answer

Involving stakeholders early and communicating clearly reduces resistance and improves adoption of new automated processes.

Question 5

What is a rollback plan in the context of BPA change management?

Accepted Answer

A documented procedure to revert a system to its previous state if a change fails

Answer

A rollback plan defines the steps to restore a BPA system to its prior stable state if a newly deployed change causes problems.

BPA - Business Process Automation Certification Practice Test