Emergency Preparedness & Risk Management Flashcards

What is a 'crisis communications plan' in commercial building management?

Answer: A plan for communicating with tenants, media, and stakeholders during and after an emergency

A crisis communications plan defines who speaks for the building, what messages to communicate, and how to reach tenants, media, and other stakeholders during and after an emergency.

What does 'property damage insurance' (also called 'commercial property insurance') typically cover for a building owner?

Answer: Physical damage to the building structure and contents from covered perils like fire and windstorm

Commercial property insurance covers physical damage to the building structure and owner-owned personal property from covered perils such as fire, windstorm, vandalism, and certain water damage.

What is 'CPTED' (Crime Prevention Through Environmental Design) applied to commercial buildings?

Answer: Design strategies that deter crime by controlling sight lines, access, lighting, and territorial definition

CPTED uses design principles—natural surveillance, access control, territorial reinforcement, and maintenance—to reduce crime opportunities and improve safety perceptions.

What is 'umbrella liability insurance' in the context of commercial building risk management?

Answer: Excess liability coverage that kicks in when primary liability insurance limits are exhausted

Umbrella liability insurance provides additional coverage above the limits of underlying primary liability policies, protecting against catastrophic liability claims that exceed primary limits.

What is the purpose of a 'post-occupancy evaluation' (POE) after tenants move into a commercial space?

Answer: To assess how well the space performs against occupant needs and expectations after they've occupied it

A POE systematically evaluates how well a completed space meets the needs of its occupants, informing design improvements for future projects and addressing deficiencies.

What is 'mold remediation' guidance under BOMA and EPA standards for commercial buildings?

Answer: Remove mold and correct moisture sources; avoid spreading spores; use appropriate PPE; verify remediation success

EPA and industry guidance emphasize correcting moisture sources, safely removing contaminated materials with appropriate containment and PPE, and verifying successful remediation before reoccupancy.