BHP Emergency Procedures & Response 2

Question 1

A client with a history of seizures begins convulsing in your office. What is the FIRST priority action?

Accepted Answer

Clear the area of hazardous objects and protect the client's head

Answer

The first priority during a seizure is to protect the client from injury by clearing the environment and cushioning the head, not restraining them.

Question 2

When a behavioral health client discloses they have ingested an unknown substance, which resource should be contacted IMMEDIATELY?

Accepted Answer

Poison Control Center (1-800-222-1222)

Answer

Poison Control Center provides immediate expert guidance on toxic exposures and ingestion emergencies 24/7.

Question 3

A client experiencing a mental health crisis becomes aggressive and threatens staff. What de-escalation technique should be used FIRST?

Accepted Answer

Use a calm, non-threatening tone and create physical space

Answer

Verbal de-escalation using a calm tone and providing physical space is the first-line intervention before considering physical or law enforcement responses.

Question 4

Which documentation is MOST important to complete after any behavioral health emergency response?

Accepted Answer

An incident report filed according to agency protocol

Answer

Incident reports document the facts of the emergency, protect the agency legally, and support quality improvement review.

Question 5

A client reports that another client has a weapon in the waiting room. What should the BHP do FIRST?

Accepted Answer

Quietly alert staff and initiate the facility's safety/lockdown protocol

Answer

The BHP should discreetly alert staff and follow the facility's established safety protocol to minimize risk of harm.

(BHP) Behavioral Health Professional Certification Practice Test

(BHP) Behavioral Health Professional Certification Practice Test

BHP Emergency Procedures & Response 2