BHP BHP Communication & Interpersonal Skills 1 — Questions and Answers
Question 1: Which communication technique involves restating the client's message in the professional's own words to confirm understanding?
- Paraphrasing (Correct answer)
- Mirroring
- Confrontation
- Summarizing
Correct answer: Paraphrasing
Paraphrasing involves restating the client's message in the professional's own words to verify accurate understanding.
Question 2: Active listening in behavioral health settings primarily involves which of the following?
- Interrupting to clarify points immediately
- Fully concentrating on and responding to the client's verbal and nonverbal messages (Correct answer)
- Taking detailed notes without making eye contact
- Offering advice as soon as the client pauses
Correct answer: Fully concentrating on and responding to the client's verbal and nonverbal messages
Active listening requires full attention to both verbal and nonverbal cues while responding in a way that shows genuine engagement.
Question 3: When a client uses silence during a session, the most therapeutic response by a BHP is to:
- Fill the silence immediately with a question
- Allow the silence and observe the client's nonverbal behavior (Correct answer)
- End the session early
- Redirect to a new topic
Correct answer: Allow the silence and observe the client's nonverbal behavior
Therapeutic silence allows the client time to process emotions and thoughts, and the BHP should observe nonverbal cues during this time.
Question 4: Open-ended questions in behavioral health interviews are most useful because they:
- Limit client responses to yes or no
- Encourage clients to elaborate and share more information (Correct answer)
- Speed up the assessment process
- Reduce the chance of the client becoming emotional
Correct answer: Encourage clients to elaborate and share more information
Open-ended questions invite clients to share detailed information rather than limiting them to brief responses.
Question 5: Nonverbal communication in a therapeutic relationship includes which of the following?
- Tone of voice only
- Written progress notes
- Eye contact, posture, and facial expressions (Correct answer)
- Diagnosis codes
Correct answer: Eye contact, posture, and facial expressions
Nonverbal communication encompasses body language elements such as eye contact, posture, gestures, and facial expressions.
Question 6: Motivational interviewing is best described as a communication style that:
- Confronts the client's denial directly
- Collaboratively explores and strengthens motivation for change (Correct answer)
- Provides detailed psychoeducation about diagnoses
- Directs the client toward the clinician's preferred treatment
Correct answer: Collaboratively explores and strengthens motivation for change
Motivational interviewing is a client-centered, collaborative approach designed to elicit and strengthen a client's own motivation for change.
BHP BHP Communication & Interpersonal Skills 1
Which communication technique involves restating the client's message in the professional's own words to confirm understanding?