BGE Customer Service & Safety Compliance 3

Question 1

What is the minimum clearance distance BGE requires between vegetation and high-voltage transmission lines during tree trimming operations?

Accepted Answer

The lines must be de-energized before any trimming

Answer

For high-voltage transmission lines, BGE requires lines to be de-energized and grounded before vegetation management work begins in close proximity.

Question 2

A BGE customer requests a payment arrangement after receiving a past-due notice. What information should the representative collect first?

Accepted Answer

The full account balance and payment history

Answer

Reviewing the full account balance and payment history allows the representative to offer an appropriate and compliant payment arrangement.

Question 3

Under Maryland law, BGE is prohibited from disconnecting residential service during extreme heat events when temperatures are forecast to exceed:

Accepted Answer

95°F

Answer

Maryland regulations prohibit utility disconnection of residential customers when the National Weather Service forecasts temperatures of 95°F or higher.

Question 4

Which of the following best describes the purpose of BGE's 'Smart Energy Savers Program'?

Accepted Answer

It offers rebates and incentives to customers who install energy-efficient equipment

Answer

The Smart Energy Savers Program encourages customers to reduce energy use by offering rebates and incentives for qualifying energy-efficient upgrades.

Question 5

A customer reports that carbon monoxide detectors in their home are alarming. What should the BGE representative advise?

Accepted Answer

Evacuate immediately, call 911, and do not re-enter until cleared by emergency responders

Answer

Carbon monoxide is odorless and immediately dangerous; occupants must evacuate and call 911 — never investigate the source before leaving.

(BGE) Baltimore Gas and Electric Practice Test

(BGE) Baltimore Gas and Electric Practice Test

BGE Customer Service & Safety Compliance 3