BGE Customer Service & Safety Compliance

Question 1

What is the most important aspect of customer service in the utility industry?

Accepted Answer

Providing clear and timely communication

Answer

Minimizing service requests

Answer

Encouraging customers to use less energy

Answer

Only responding to complaints

Question 2

Which safety measure should utility workers follow when working near power lines?

Accepted Answer

Maintain a safe distance from power lines

Answer

Work as close as possible for efficiency

Answer

Only wear insulated gloves

Answer

Use water to cool down equipment

Question 3

What should a customer service representative do when handling a power outage complaint?

Accepted Answer

Provide reassurance and available outage information

Answer

Tell the customer to call back later

Answer

Ignore complaints if an outage is widespread

Answer

Refer the customer to a third-party provider

Question 4

Which regulatory body oversees workplace safety for utility workers?

Accepted Answer

Occupational Safety and Health Administration (OSHA)

Answer

Federal Energy Regulatory Commission (FERC)

Answer

Environmental Protection Agency (EPA)

Answer

Department of Transportation (DOT)

Question 5

Why is it important for utility companies to follow safety compliance standards?

Accepted Answer

To protect workers and customers from hazards

Answer

To increase electricity prices

Answer

To reduce the number of employees

Answer

To eliminate customer service calls

Question 6

What should a utility worker do if they identify a gas leak in a customer’s home?

Accepted Answer

Evacuate the area and contact emergency services

Answer

Advise the customer to open windows and wait

Answer

Ignore the issue if there is no visible flame

Answer

Attempt to repair the leak without proper gear