BGE Customer Service & Safety Compliance 2

Question 1

A customer calls BGE reporting a strong gas odor inside their home. What is the FIRST instruction you should give them?

Accepted Answer

Instruct them to leave the home and call 911 and BGE from outside

Answer

When a customer smells gas inside their home, they must evacuate immediately and call emergency services from a safe location outside.

Question 2

Under BGE's low-income assistance programs, which program provides bill credits to eligible Maryland customers?

Accepted Answer

Electric Universal Service Program (EUSP)

Answer

The Electric Universal Service Program (EUSP) provides ongoing bill credits to income-qualified Maryland electric customers.

Question 3

A field technician encounters a downed power line after a storm. What is the correct action?

Accepted Answer

Secure a perimeter and immediately notify BGE dispatch

Answer

All downed power lines must be treated as energized; the technician should secure the area and notify dispatch immediately.

Question 4

BGE's Budget Billing plan is designed to help customers by:

Accepted Answer

Spreading estimated annual energy costs into equal monthly payments

Answer

Budget Billing averages a customer's estimated annual costs into equal monthly installments to avoid seasonal bill spikes.

Question 5

Which federal regulation requires BGE to provide advance notice before disconnecting service to a customer with a documented medical condition?

Accepted Answer

Maryland Public Service Commission Order 88-853

Answer

Maryland PSC Order 88-853 mandates extended notice and protections for customers with life-threatening medical conditions before disconnection.

(BGE) Baltimore Gas and Electric Practice Test