Beauty Business Professional and Ethical Practices 2

Question 1

A client asks you to perform a chemical service you are not trained or licensed to do. What is the ethical response?

Accepted Answer

Decline and refer the client to a qualified professional

Answer

Attempt it anyway to keep the client happy

Answer

Do it at a discount to reduce liability

Answer

Have an untrained assistant perform it

Question 2

Maintaining client confidentiality primarily means you should:

Accepted Answer

Keep personal and service information private unless the client consents

Answer

Share client details freely with other stylists

Answer

Post client before-and-after photos without asking

Answer

Discuss clients loudly at the front desk

Question 3

A salon charges every client a fixed price but tells one client the service is 'on sale' when it is not. This is an example of:

Accepted Answer

Deceptive business practice

Answer

Ethical upselling

Answer

Standard pricing policy

Answer

Client education

Question 4

Professional integrity when recommending retail products means you should:

Accepted Answer

Recommend products that genuinely benefit the client's needs

Answer

Recommend the most expensive item regardless of need

Answer

Push products only to hit sales quotas

Answer

Sell products the client is allergic to

Question 5

If you notice a coworker skipping disinfection between clients, the professional course of action is to:

Accepted Answer

Address the safety concern with the coworker or a supervisor

Answer

Ignore it since it is not your station

Answer

Tell clients to avoid that coworker

Answer

Report it anonymously to the state weeks later

Question 6

A client becomes verbally aggressive during a service. The most professional response is to:

Accepted Answer

Stay calm, set boundaries, and de-escalate the situation

Answer

Argue back to defend yourself

Answer

Walk away without a word

Answer

Complete the service faster and rush the client out

Question 7

Which action best demonstrates ongoing professional development?

Accepted Answer

Attending continuing education and industry workshops

Answer

Refusing to learn new techniques

Answer

Relying only on what you learned years ago

Answer

Copying trends without understanding them