BA Role Methodologies and Frameworks 4

Question 1

A BA is asked to assess whether a proposed IT solution aligns with enterprise architecture. Which framework is MOST relevant?

Accepted Answer

TOGAF

Answer

TOGAF (The Open Group Architecture Framework) provides a structured approach to enterprise architecture design and governance.

Question 2

In Six Sigma's DMAIC cycle, during which phase does the BA spend the most time analyzing process data to identify root causes?

Accepted Answer

Analyze

Answer

The Analyze phase is dedicated to examining collected data to identify root causes of defects and process variation.

Question 3

When a BA uses the Kano model during product planning, which category describes features that customers expect but don't explicitly request?

Accepted Answer

Must-be (Basic) features

Answer

Must-be features are baseline expectations — their absence causes dissatisfaction, but their presence does not increase satisfaction.

Question 4

A BA facilitating a Design Thinking workshop is in the 'Empathize' phase. What is the primary BA activity during this phase?

Accepted Answer

Deeply understanding user needs through observation and interviews

Answer

The Empathize phase focuses on understanding user experiences, pain points, and needs through direct observation and interviews.

Question 5

Which ITIL concept is most relevant when a BA is analyzing the impact of a requirements change on existing services?

Accepted Answer

Change impact assessment via the Change Advisory Board (CAB)

Answer

ITIL's Change Advisory Board assesses the risk and impact of proposed changes to services before they are approved.

(BA) Business Analyst Practice Test