AZ-900 Azure Pricing and Support 2 — Questions and Answers
Question 1: Which Azure support plan provides 24/7 access to technical support engineers via phone and web for critical business-impact issues with a response time under 1 hour?
- Basic
- Developer
- Standard (Correct answer)
- Free Trial
Correct answer: Standard
The Standard support plan includes 24/7 technical support for critical (Severity A) cases with a response time of less than 1 hour.
Question 2: What does the Azure service lifecycle describe?
- How Azure calculates monthly billing cycles for subscriptions
- The phases an Azure service moves through from private preview to general availability and eventual retirement (Correct answer)
- The uptime and redundancy guarantees for Azure infrastructure
- The process customers follow to scale Azure resources up or down
Correct answer: The phases an Azure service moves through from private preview to general availability and eventual retirement
The Azure service lifecycle covers Private Preview, Public Preview, and General Availability (GA), ending with service retirement when a feature is deprecated.
Question 3: What does 'General Availability' (GA) mean for an Azure service?
- The service is available in all Azure global regions without restriction
- The service has completed testing, is officially released, and is backed by a formal SLA (Correct answer)
- The service is available free of charge to all Azure customers
- The feature is available only to customers with an Enterprise Agreement
Correct answer: The service has completed testing, is officially released, and is backed by a formal SLA
GA means the service has exited preview, is fully supported, and is covered by a Service Level Agreement (SLA).
Question 4: How do Azure services in 'Public Preview' differ from Generally Available (GA) services?
- Preview services are not accessible to regular Azure customers
- Preview services are available only in a single Azure region
- Preview services may lack SLA guarantees and features may still change before GA (Correct answer)
- Preview services require a special paid license to access
Correct answer: Preview services may lack SLA guarantees and features may still change before GA
Public Preview services are available for testing and feedback but are not covered by SLAs and may be modified or discontinued before reaching GA.
Question 5: Which Azure support plan is included at no cost with every Azure subscription?
- Developer
- Basic (Correct answer)
- Standard
- Professional Direct
Correct answer: Basic
The Basic support plan is included free with all Azure subscriptions and covers billing support, documentation, and community forums but no technical support.
Question 6: What is the Azure Marketplace?
- A tool for tracking and optimizing Azure resource spending
- An online store where customers can find, purchase, and deploy third-party software and services certified to run on Azure (Correct answer)
- A platform for buying and reselling Azure Reserved Instance commitments
- An Azure-internal catalog for deploying first-party Microsoft templates
Correct answer: An online store where customers can find, purchase, and deploy third-party software and services certified to run on Azure
Azure Marketplace is an online store offering thousands of certified applications and services from Microsoft and independent software vendors (ISVs) that deploy on Azure.
Question 7: Which Azure support plan is specifically designed for non-production or trial environments and is the most affordable paid support option?
- Developer (Correct answer)
- Standard
- Professional Direct
- Premier
Correct answer: Developer
The Developer plan is the entry-level paid support plan, recommended for trial and non-production scenarios, with email support during business hours.
AZ-900 Azure Pricing and Support 2
Which Azure support plan provides 24/7 access to technical support engineers via phone and web for critical business-impact issues with a response time under 1 hour?