ATA ATA Bow Tech Customer Service & Sales

Question 1

When a customer brings in a bow for a tune, what is the first step a certified bow technician should perform?

Accepted Answer

Inspect the bow for any damage or safety concerns

Answer

A thorough safety and condition inspection must always precede any tuning or service work on a customer's bow.

Question 2

A customer complains that arrows are hitting left of center. Which question best helps diagnose the issue before adjusting the bow?

Accepted Answer

Are you a right-handed or left-handed shooter?

Answer

Knowing the shooter's dominant hand is essential before diagnosing left/right impact inconsistencies.

Question 3

A beginner customer asks which bow draw weight is right for them. What is the most appropriate recommendation for an adult beginner?

Accepted Answer

40–50 lbs for a comfortable, learnable starting point

Answer

40–50 lbs provides enough power for target practice and hunting while remaining manageable for beginners.

Question 4

When upselling accessories to a customer, what approach aligns with ATA professional standards?

Accepted Answer

Recommend only what genuinely improves the customer's shooting goals

Answer

ATA standards emphasize customer-focused recommendations that match real needs rather than maximizing transaction value.

Question 5

A customer is unsatisfied with a bow tune performed yesterday. How should a bow technician respond?

Accepted Answer

Offer to reassess and re-tune the bow at no additional charge

Answer

Professional service standards require standing behind your work and addressing customer dissatisfaction promptly.

(ATA) Archery Trade Association Bow Technician Certification Practice Test