ATA ATA Bow Tech Customer Service & Sales

Question 1

When a customer brings in a bow for a tune, what is the first step a certified bow technician should perform?

Accepted Answer

Inspect the bow for any damage or safety concerns

Answer

Immediately replace the bowstring

Answer

Adjust the draw weight to maximum

Answer

Sell the customer new accessories

Question 2

A customer complains that arrows are hitting left of center. Which question best helps diagnose the issue before adjusting the bow?

Accepted Answer

Are you a right-handed or left-handed shooter?

Answer

How much did you pay for the bow?

Answer

How old is your bow?

Answer

Do you prefer carbon or aluminum arrows?

Question 3

A beginner customer asks which bow draw weight is right for them. What is the most appropriate recommendation for an adult beginner?

Accepted Answer

40–50 lbs for a comfortable, learnable starting point

Answer

70+ lbs for maximum performance

Answer

The heaviest draw weight available

Answer

The same draw weight a professional uses

Question 4

When upselling accessories to a customer, what approach aligns with ATA professional standards?

Accepted Answer

Recommend only what genuinely improves the customer's shooting goals

Answer

Always recommend the most expensive options

Answer

Discourage accessories to keep the sale simple

Answer

Sell accessories regardless of the customer's skill level

Question 5

A customer is unsatisfied with a bow tune performed yesterday. How should a bow technician respond?

Accepted Answer

Offer to reassess and re-tune the bow at no additional charge

Answer

Blame the customer's shooting form

Answer

Refuse the return since the work is already done

Answer

Charge a second full service fee

Question 6

What documentation practice is recommended when completing service on a customer's bow?

Accepted Answer

Record work performed, settings adjusted, and parts replaced on a service ticket

Answer

No documentation is needed for routine tunes

Answer

Only document warranty-related repairs

Answer

Keep mental notes only