ASUS Risk Management & Mitigation 2

Question 1

When an ASUS technician encounters a laptop with a swollen battery, what is the FIRST risk mitigation step?

Accepted Answer

Immediately remove the battery if safe and isolate it

Answer

A swollen battery poses fire and explosion risks; safe removal and isolation prevents further hazard to technicians and property.

Question 2

Which ESD (electrostatic discharge) practice is MOST effective at preventing damage to ASUS motherboard components?

Accepted Answer

Wearing an anti-static wrist strap connected to ground

Answer

An anti-static wrist strap continuously dissipates static buildup to ground, providing the most reliable ESD protection during repair.

Question 3

An ASUS service center receives a device suspected of containing user data. What risk management practice applies BEFORE repair?

Accepted Answer

Inform the customer and obtain written consent before accessing data

Answer

Obtaining written consent before accessing customer data mitigates legal and privacy liability for the service center.

Question 4

Which scenario represents the HIGHEST thermal risk when servicing an ASUS gaming laptop?

Accepted Answer

Servicing the CPU heatsink immediately after the device has been running under load

Answer

CPU heatsinks on gaming laptops can exceed 80°C after load usage, posing a serious burn risk if handled immediately without cooldown.

Question 5

What is the correct way to mitigate risk when handling an ASUS device with a cracked LCD that may contain mercury (CCFL backlight)?

Accepted Answer

Use proper hazardous material disposal procedures and avoid breathing vapors

Answer

CCFL backlights contain mercury, a toxic substance requiring hazmat disposal protocols and respiratory precautions to protect technician health.

(ASUS) ASUS Certified Practice Test