ASUS Risk Management & Mitigation 2 — Questions and Answers
Question 1: When an ASUS technician encounters a laptop with a swollen battery, what is the FIRST risk mitigation step?
- Puncture the battery to release pressure
- Immediately remove the battery if safe and isolate it (Correct answer)
- Continue using the device until the battery fails
- Charge the battery to see if swelling reduces
Correct answer: Immediately remove the battery if safe and isolate it
A swollen battery poses fire and explosion risks; safe removal and isolation prevents further hazard to technicians and property.
Question 2: Which ESD (electrostatic discharge) practice is MOST effective at preventing damage to ASUS motherboard components?
- Working on a rubber mat only
- Wearing an anti-static wrist strap connected to ground (Correct answer)
- Keeping components in paper bags
- Using gloves while handling components
Correct answer: Wearing an anti-static wrist strap connected to ground
An anti-static wrist strap continuously dissipates static buildup to ground, providing the most reliable ESD protection during repair.
Question 3: An ASUS service center receives a device suspected of containing user data. What risk management practice applies BEFORE repair?
- Wipe all data immediately without notification
- Inform the customer and obtain written consent before accessing data (Correct answer)
- Back up data to the technician's personal device
- Ignore data concerns since hardware repair is the focus
Correct answer: Inform the customer and obtain written consent before accessing data
Obtaining written consent before accessing customer data mitigates legal and privacy liability for the service center.
Question 4: Which scenario represents the HIGHEST thermal risk when servicing an ASUS gaming laptop?
- Replacing RAM modules with the device powered off
- Servicing the CPU heatsink immediately after the device has been running under load (Correct answer)
- Cleaning the keyboard with a dry cloth
- Updating BIOS firmware while plugged in
Correct answer: Servicing the CPU heatsink immediately after the device has been running under load
CPU heatsinks on gaming laptops can exceed 80°C after load usage, posing a serious burn risk if handled immediately without cooldown.
Question 5: What is the correct way to mitigate risk when handling an ASUS device with a cracked LCD that may contain mercury (CCFL backlight)?
- Dispose of it in regular trash
- Break the panel further to fit in a smaller bag
- Use proper hazardous material disposal procedures and avoid breathing vapors (Correct answer)
- Clean up broken glass with bare hands
Correct answer: Use proper hazardous material disposal procedures and avoid breathing vapors
CCFL backlights contain mercury, a toxic substance requiring hazmat disposal protocols and respiratory precautions to protect technician health.
Question 6: An ASUS technician notices a burning smell from a device during POST. What is the CORRECT risk response?
- Complete the POST test to identify the faulty component
- Power off immediately, unplug, and inspect for burn marks or damaged components (Correct answer)
- Spray compressed air to cool the device
- Increase fan speed via BIOS and continue testing
Correct answer: Power off immediately, unplug, and inspect for burn marks or damaged components
A burning smell indicates active component failure; immediate shutdown prevents fire, further damage, or injury.
Question 7: Which documentation practice BEST mitigates risk of liability disputes after ASUS hardware repair?
- Verbal agreements with the customer at pickup
- A signed repair authorization form detailing scope, cost, and data liability (Correct answer)
- Photographing the device only after repair is complete
- Storing repair notes in the technician's personal memory
Correct answer: A signed repair authorization form detailing scope, cost, and data liability
A signed pre-repair authorization form legally documents agreed scope, cost estimates, and data responsibility, protecting both parties.
ASUS Risk Management & Mitigation 2
When an ASUS technician encounters a laptop with a swollen battery, what is the FIRST risk mitigation step?