Communication & Stakeholder Engagement Flashcards

An SLP suspects a colleague is providing inaccurate information to families about treatment outcomes. According to ASHA's Code of Ethics, the SLP should:

Answer: Address the concern directly with the colleague, and escalate to a supervisor or ASHA if unresolved

ASHA's Code of Ethics requires practitioners to address ethical concerns through appropriate channels, starting with direct communication.

Which of the following BEST describes active listening during a parent consultation?

Answer: Maintaining eye contact, nodding, and paraphrasing what the parent said

Active listening involves attending fully to the speaker using verbal and nonverbal feedback, and paraphrasing to confirm understanding.

A pediatric SLP is working with a child whose parents have conflicting views on therapy goals. What is the most appropriate approach?

Answer: Facilitate a joint meeting to align on shared priorities while respecting both perspectives

Family-centered practice requires facilitating collaborative consensus-building that respects all caregivers' perspectives.

When giving feedback to a graduate student clinician after a session, which approach is most effective?

Answer: Offer specific, balanced feedback with examples from the observed session and clear guidance for improvement

Effective clinical supervision uses specific, balanced, timely feedback tied to observable behaviors and actionable improvement strategies.

An SLP is conducting a telepractice session with a client in a rural area. Which communication consideration is UNIQUE to this service delivery model?

Answer: Ensuring the client has a local emergency contact and confirming technology literacy before sessions

Telepractice requires additional preparation, including emergency protocols and verifying the client's ability to use the technology effectively.

A parent asks an SLP for a prognosis guarantee for their child's stuttering treatment. The BEST response is to:

Answer: Explain that prognosis depends on multiple factors and share what evidence says about expected outcomes

Honest, evidence-based communication about prognosis—without making guarantees—is required by ASHA's ethical standards.

Which behavior MOST demonstrates effective interprofessional communication on a hospital care team?

Answer: Clearly articulating the SLP's clinical findings and recommendations in language accessible to all team members

Effective interprofessional communication requires SLPs to share expertise clearly, using language that is accessible across disciplines.