ASE Parts Specialist 2 — Questions and Answers
Question 1: A customer requests a part by its OEM number, but your system only lists an aftermarket equivalent. What is the best first step?
- Cross-reference the OEM number to confirm the aftermarket part fits (Correct answer)
- Tell the customer the part does not exist
- Substitute any part of similar size
- Refer the customer to the dealership
Correct answer: Cross-reference the OEM number to confirm the aftermarket part fits
Cross-referencing verifies that the aftermarket part is a true equivalent before selling it.
Question 2: What does the term 'supersession' mean in parts cataloging?
- A new part number replaces an older, discontinued one (Correct answer)
- A part is on backorder
- A part is a returned core
- A part is sold below cost
Correct answer: A new part number replaces an older, discontinued one
Supersession indicates a newer part number has officially replaced an obsolete one.
Question 3: A customer brings in a damaged alternator to exchange for a remanufactured unit. What is this returned unit called?
- A core (Correct answer)
- A surplus
- A consignment
- A markup
Correct answer: A core
The returned rebuildable component is called a core and usually carries a refundable deposit.
Question 4: Which document accompanies a part to confirm it meets specified standards and tolerances?
- Certificate of conformance (Correct answer)
- Bill of lading
- Return merchandise authorization
- Packing slip
Correct answer: Certificate of conformance
A certificate of conformance certifies that the part meets the stated specifications.
Question 5: When a part shows 'NLA' in the catalog, what does it indicate?
- No longer available (Correct answer)
- New lifetime assembly
- Next level alternative
- Non-listed accessory
Correct answer: No longer available
NLA means the part is no longer available from the manufacturer.
Question 6: A wholesale account asks for their special pricing. Where would you find their agreed discount level?
- In the customer's price-level profile (Correct answer)
- On the retail shelf tag
- In the warranty manual
- On the core deposit chart
Correct answer: In the customer's price-level profile
Each account is assigned a price level that determines their discount.
Question 7: Why is it important to verify the vehicle's VIN when selecting certain parts?
- Production changes mid-year can alter the correct part (Correct answer)
- VINs determine the customer's credit limit
- VINs set the core charge amount
- VINs are required only for paint codes
Correct answer: Production changes mid-year can alter the correct part
Mid-year production changes mean the VIN may be needed to pick the exact correct part.
ASE Parts Specialist 2
A customer requests a part by its OEM number, but your system only lists an aftermarket equivalent.
What is the best first step?