ASE Parts Specialist 2

Question 1

A customer requests a part by its OEM number, but your system only lists an aftermarket equivalent. What is the best first step?

Accepted Answer

Cross-reference the OEM number to confirm the aftermarket part fits

Answer

Tell the customer the part does not exist

Answer

Substitute any part of similar size

Answer

Refer the customer to the dealership

Question 2

What does the term 'supersession' mean in parts cataloging?

Accepted Answer

A new part number replaces an older, discontinued one

Answer

A part is on backorder

Answer

A part is a returned core

Answer

A part is sold below cost

Question 3

A customer brings in a damaged alternator to exchange for a remanufactured unit. What is this returned unit called?

Accepted Answer

A core

Answer

A surplus

Answer

A consignment

Answer

A markup

Question 4

Which document accompanies a part to confirm it meets specified standards and tolerances?

Accepted Answer

Certificate of conformance

Answer

Bill of lading

Answer

Return merchandise authorization

Answer

Packing slip

Question 5

When a part shows 'NLA' in the catalog, what does it indicate?

Accepted Answer

No longer available

Answer

New lifetime assembly

Answer

Next level alternative

Answer

Non-listed accessory

Question 6

A wholesale account asks for their special pricing. Where would you find their agreed discount level?

Accepted Answer

In the customer's price-level profile

Answer

On the retail shelf tag

Answer

In the warranty manual

Answer

On the core deposit chart

Question 7

Why is it important to verify the vehicle's VIN when selecting certain parts?

Accepted Answer

Production changes mid-year can alter the correct part

Answer

VINs determine the customer's credit limit

Answer

VINs set the core charge amount

Answer

VINs are required only for paint codes