Parts Specialist Flashcards
7 cards from real ASE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Parts Specialist flashcards as text
A customer requests a part by its OEM number, but your system only lists an aftermarket equivalent. What is the best first step?
Answer: Cross-reference the OEM number to confirm the aftermarket part fits
Cross-referencing verifies that the aftermarket part is a true equivalent before selling it.
What does the term 'supersession' mean in parts cataloging?
Answer: A new part number replaces an older, discontinued one
Supersession indicates a newer part number has officially replaced an obsolete one.
A customer brings in a damaged alternator to exchange for a remanufactured unit. What is this returned unit called?
Answer: A core
The returned rebuildable component is called a core and usually carries a refundable deposit.
Which document accompanies a part to confirm it meets specified standards and tolerances?
Answer: Certificate of conformance
A certificate of conformance certifies that the part meets the stated specifications.
When a part shows 'NLA' in the catalog, what does it indicate?
Answer: No longer available
NLA means the part is no longer available from the manufacturer.
A wholesale account asks for their special pricing. Where would you find their agreed discount level?
Answer: In the customer's price-level profile
Each account is assigned a price level that determines their discount.
Why is it important to verify the vehicle's VIN when selecting certain parts?
Answer: Production changes mid-year can alter the correct part
Mid-year production changes mean the VIN may be needed to pick the exact correct part.