Professional Ethics & Standards Flashcards
7 cards from real ASE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Ethics & Standards flashcards as text
A shop owner asks a technician to clear fault codes without repairing the underlying issue before a vehicle inspection. The technician should:
Answer: Refuse and explain that this is deceptive and potentially illegal
Clearing codes without repair to pass inspection is deceptive, potentially illegal, and violates ASE ethical standards.
A technician receives a referral fee from a parts supplier without the customer's knowledge. This practice is:
Answer: A conflict of interest that should be disclosed
Undisclosed referral fees represent a conflict of interest that compromises the technician's obligation to act in the customer's best interest.
What is the ethical obligation of a technician when they discover a safety defect covered by an active recall?
Answer: Inform the customer and advise them to contact the dealer for recall service
Ethical practice requires informing customers of known safety defects so they can take appropriate action at no cost through recall service.
A technician with an expired ASE certification continues to advertise as ASE-certified. This is:
Answer: Misleading advertising that violates professional ethics
Advertising an expired certification misrepresents credentials and violates both ASE guidelines and consumer protection principles.
When a vehicle cannot be safely repaired due to extensive structural damage, the technician's ethical duty is to:
Answer: Clearly inform the customer that the vehicle is unsafe to return to service
Technicians must prioritize safety and honestly communicate when a vehicle poses an unreasonable risk to the driver and public.
A technician suspects a coworker is under the influence of drugs while working on customer vehicles. The BEST course of action is:
Answer: Immediately report the concern to a supervisor for safety reasons
Substance impairment on the job is a serious safety hazard that must be escalated to management promptly.
Which behavior BEST reflects the ASE principle of treating customers fairly and honestly?
Answer: Providing accurate written estimates before starting any work
Accurate pre-repair estimates ensure customers can make informed financial decisions and build trust in the shop.