Professional Ethics & Standards Flashcards
7 cards from real ASE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Ethics & Standards flashcards as text
A customer declines a recommended brake service but later returns claiming the brakes failed. What is the BEST protection for the shop?
Answer: Show the signed declined-service authorization on file
Keeping signed declined-service records protects the shop legally and demonstrates professional due diligence.
Which practice BEST demonstrates ethical upselling during a routine oil change?
Answer: Inspect the vehicle and recommend only services with documented need
Ethical upselling is based on observed vehicle conditions, not on maximizing revenue regardless of need.
An ASE-certified technician disagrees with a service advisor's diagnosis given to a customer. The MOST ethical action is to:
Answer: Correct the advisor privately and ensure the customer receives accurate information
Addressing inaccuracies through proper internal channels ensures customer accuracy while maintaining professional relationships.
A technician notices a coworker falsifying inspection records. The MOST appropriate first step is to:
Answer: Report the behavior to a supervisor or manager
Reporting falsified records through proper channels upholds professional integrity and protects customers and the shop.
What does the ASE Code of Ethics require regarding technical knowledge?
Answer: Technicians should keep skills current through continuing education
ASE emphasizes ongoing education to keep pace with evolving vehicle technology and maintain competency.
A customer asks a technician to install an aftermarket part that does not meet OEM specifications. The technician should:
Answer: Inform the customer of potential risks and document the conversation
Technicians must inform customers of risks associated with non-OEM parts while respecting their right to make informed decisions.
Which action VIOLATES professional ethics when handling a warranty repair?
Answer: Billing the warrantor for work not performed
Billing a warrantor for services not rendered constitutes fraud and violates both professional ethics and the law.