APTIS Formal and Informal Emails 4 — Questions and Answers
Question 1: Which phrase is appropriate to use when ending a formal email before the closing?
- Anyway, that's all from me!
- I look forward to hearing from you. (Correct answer)
- Gotta go now, bye!
- Hit me up anytime!
Correct answer: I look forward to hearing from you.
'I look forward to hearing from you' is a standard professional phrase used to close the body of a formal email.
Question 2: In a formal email, contractions such as 'I'm' or 'don't' should generally be:
- Used freely to sound friendly
- Avoided in favor of full forms like 'I am' and 'do not' (Correct answer)
- Used only in the subject line
- Replaced with emojis
Correct answer: Avoided in favor of full forms like 'I am' and 'do not'
Formal emails avoid contractions to maintain a professional and respectful tone.
Question 3: You are emailing a close friend to decline an invitation. Which sentence fits the informal register?
- I regret to inform you that I will be unable to attend.
- Unfortunately, your invitation must be declined.
- I would politely like to refuse your invitation.
- Sorry, I can't make it — maybe next time! (Correct answer)
Correct answer: Sorry, I can't make it — maybe next time!
Informal emails to friends use casual, direct language like 'Sorry, I can't make it — maybe next time!'
Question 4: Which of the following correctly describes the tone of a semi-formal email?
- Very casual with slang and abbreviations
- Completely rigid with no personality
- Polite and professional but slightly warmer than a fully formal email (Correct answer)
- Identical to an informal email to a friend
Correct answer: Polite and professional but slightly warmer than a fully formal email
Semi-formal emails are polite and professional but may use a slightly warmer tone than strictly formal correspondence.
Question 5: What should you always check before sending a formal email?
- That it contains at least three emojis
- That the spelling, grammar, and recipient's name are correct (Correct answer)
- That it is at least 500 words long
- That it uses slang to appear approachable
Correct answer: That the spelling, grammar, and recipient's name are correct
Before sending any formal email, proofreading for spelling, grammar, and correct names is essential.
Question 6: Which sentence uses passive voice appropriately in a formal email?
- We done messed up your order.
- Your order has been processed and dispatched. (Correct answer)
- We sent your stuff out already.
- They processed it, so chill.
Correct answer: Your order has been processed and dispatched.
Passive voice like 'Your order has been processed' is common in formal emails to sound objective and professional.
Question 7: When writing a formal email to request information, which approach is best?
- Demand the information immediately without pleasantries.
- Use bullet points of demands without any greeting.
- Politely state your purpose, ask clearly, and thank the recipient. (Correct answer)
- Write in all capital letters for emphasis.
Correct answer: Politely state your purpose, ask clearly, and thank the recipient.
A formal information-request email should be polite, clearly state its purpose, and express gratitude to the recipient.
APTIS Formal and Informal Emails 4
Which phrase is appropriate to use when ending a formal email before the closing?