APTIS - Aptis English Formal and Informal Emails Questions and Answers

Question 1

You are writing a formal email to a company for the first time to ask for information about their products. Which of the following is the most suitable opening sentence?

Accepted Answer

I am writing to enquire about the range of products you offer.

Answer

I want to know about your products.

Answer

Just wondering if you can tell me about your products.

Answer

Give me some information on what you sell.

Question 2

In a formal business email, what is the primary purpose of a clear and concise subject line?

Accepted Answer

To provide a brief summary of the email's content for easy reference and prioritization.

Answer

To greet the recipient personally before they open the email.

Answer

To make the email look more important than others in the inbox.

Answer

To include your full contact details and company name.

Question 3

You are writing an email to your university professor, Dr. Evans, to request an extension for an assignment. Which of the following is the most appropriate closing for this email?

Accepted Answer

Best regards,

Answer

Cheers,

Answer

Yours faithfully,

Answer

Talk soon,

Question 4

Which of the following sentences would be MOST suitable for an informal email to a close friend?

Accepted Answer

Let me know what you're up to this weekend!

Answer

I am writing to inquire about your availability for the forthcoming weekend.

Answer

Kindly inform me of your schedule for this weekend.

Answer

I would be grateful if you could provide me with your weekend itinerary.

Question 5

A manager is sending an email to their entire team about an upcoming mandatory meeting. Which salutation is the MOST appropriate for this formal internal communication?

Accepted Answer

Dear Team,

Answer

Hey everyone, what's up?

Answer

To Whom It May Concern,

Answer

Listen up!

Question 6

You received a faulty item you ordered online and are writing a complaint email to customer service. Which statement best maintains a formal and appropriate tone?

Accepted Answer

I am writing to express my dissatisfaction with a recent order.

Answer

Your product is terrible and you need to fix this now!

Answer

I can't believe you sent me a broken thing, this is just awful.

Answer

Just so you know, the gadget I bought is busted.