APM Kanban & Lean Principles 2

Question 1

In Kanban, what does the concept of 'classes of service' primarily help teams manage?

Accepted Answer

Different priority levels and SLAs for work items

Answer

Classes of service categorize work items by risk and urgency to assign appropriate policies and SLAs for each type.

Question 2

Which Lean principle directly addresses removing steps that consume resources without adding customer value?

Accepted Answer

Eliminate waste (Muda)

Answer

Muda (waste elimination) is the Lean principle focused on removing any activity that consumes resources but does not add value from the customer's perspective.

Question 3

A Kanban team notices their cycle time is high but throughput is low. What is the most likely root cause?

Accepted Answer

Work items are blocked or queues have large amounts of WIP

Answer

High cycle time combined with low throughput typically indicates work is sitting in queues or blocked, meaning WIP limits may be too high or blockers are unresolved.

Question 4

What is the primary purpose of a 'replenishment meeting' in a Kanban system?

Accepted Answer

To decide which items from the backlog to pull into the active workflow

Answer

A replenishment meeting is used to select and prioritize items from the options pool to be pulled into the Kanban system when capacity becomes available.

Question 5

In Lean, 'Heijunka' refers to which production concept?

Accepted Answer

Leveling and smoothing the production workload

Answer

Heijunka is the Lean practice of leveling production volume and mix over time to reduce unevenness (Mura) and overburden (Muri).

(APM) Agile Product Management Certification Practice Test

(APM) Agile Product Management Certification Practice Test

APM Kanban & Lean Principles 2