AON Situational Judgment 1 — Questions and Answers
Question 1: You discover that a colleague has been submitting inaccurate expense reports. What is the MOST appropriate first step?
- Ignore it to avoid conflict.
- Confront the colleague publicly in front of the team.
- Speak privately with the colleague to understand the situation before escalating. (Correct answer)
- Immediately report it to HR without speaking to the colleague.
Correct answer: Speak privately with the colleague to understand the situation before escalating.
Speaking privately first gives the colleague a chance to explain and maintains professionalism before taking formal action.
Question 2: Your manager asks you to complete a task by end of day, but you already have more work than you can finish. What is the BEST response?
- Accept the task and work overtime without informing anyone.
- Decline the task and say you are too busy.
- Inform your manager of your current workload and ask for help prioritizing. (Correct answer)
- Complete the new task and leave the previous work unfinished without telling anyone.
Correct answer: Inform your manager of your current workload and ask for help prioritizing.
Proactively communicating workload to your manager allows priorities to be set correctly and prevents missed deadlines.
Question 3: A team member disagrees with your approach to a project during a meeting. What is the MOST effective response?
- Dismiss their concern to keep the meeting moving.
- Acknowledge their perspective and invite them to discuss it further after the meeting. (Correct answer)
- Insist your approach is correct and move on.
- Ask the team to vote on whose approach is better.
Correct answer: Acknowledge their perspective and invite them to discuss it further after the meeting.
Acknowledging the concern shows respect and ensures productive discussion without derailing the meeting.
Question 4: You notice a safety hazard in the workplace. What should you do FIRST?
- Wait to see if anyone else notices.
- Immediately report it to your supervisor or safety officer. (Correct answer)
- Fix it yourself without telling anyone.
- Mention it casually to a coworker.
Correct answer: Immediately report it to your supervisor or safety officer.
Reporting a safety hazard immediately to the appropriate person is the correct first step to prevent injury.
Question 5: A customer is very upset about a service delay and begins to raise their voice. What is the MOST appropriate response?
- Match their energy and become defensive.
- Interrupt them and explain why the delay was not your fault.
- Remain calm, listen actively, apologize sincerely, and offer a solution. (Correct answer)
- Transfer them to someone else immediately without explanation.
Correct answer: Remain calm, listen actively, apologize sincerely, and offer a solution.
Staying calm, empathizing, and offering a solution de-escalates the situation and maintains customer trust.
Question 6: Your team is underperforming and morale is low. As the team leader, what is the MOST effective action?
- Increase monitoring and report underperformers to HR immediately.
- Have individual conversations to understand concerns and barriers, then address them. (Correct answer)
- Give a general motivational speech without addressing specific issues.
- Reduce targets so the team feels more successful.
Correct answer: Have individual conversations to understand concerns and barriers, then address them.
Understanding root causes through individual conversations is essential to effectively addressing performance and morale issues.
AON Situational Judgment 1
You discover that a colleague has been submitting inaccurate expense reports.
What is the MOST appropriate first step?