AON Situational Judgment

Question 1

You discover that a colleague has been submitting inaccurate expense reports. What is the MOST appropriate first step?

Accepted Answer

Speak privately with the colleague to understand the situation before escalating.

Answer

Ignore it to avoid conflict.

Answer

Confront the colleague publicly in front of the team.

Answer

Immediately report it to HR without speaking to the colleague.

Question 2

Your manager asks you to complete a task by end of day, but you already have more work than you can finish. What is the BEST response?

Accepted Answer

Inform your manager of your current workload and ask for help prioritizing.

Answer

Accept the task and work overtime without informing anyone.

Answer

Decline the task and say you are too busy.

Answer

Complete the new task and leave the previous work unfinished without telling anyone.

Question 3

A team member disagrees with your approach to a project during a meeting. What is the MOST effective response?

Accepted Answer

Acknowledge their perspective and invite them to discuss it further after the meeting.

Answer

Dismiss their concern to keep the meeting moving.

Answer

Insist your approach is correct and move on.

Answer

Ask the team to vote on whose approach is better.

Question 4

You notice a safety hazard in the workplace. What should you do FIRST?

Accepted Answer

Immediately report it to your supervisor or safety officer.

Answer

Wait to see if anyone else notices.

Answer

Fix it yourself without telling anyone.

Answer

Mention it casually to a coworker.

Question 5

A customer is very upset about a service delay and begins to raise their voice. What is the MOST appropriate response?

Accepted Answer

Remain calm, listen actively, apologize sincerely, and offer a solution.

Answer

Match their energy and become defensive.

Answer

Interrupt them and explain why the delay was not your fault.

Answer

Transfer them to someone else immediately without explanation.

Question 6

Your team is underperforming and morale is low. As the team leader, what is the MOST effective action?

Accepted Answer

Have individual conversations to understand concerns and barriers, then address them.

Answer

Increase monitoring and report underperformers to HR immediately.

Answer

Give a general motivational speech without addressing specific issues.

Answer

Reduce targets so the team feels more successful.