AON Situational Judgment 2 — Questions and Answers
Question 1: You made an error in a report that has already been sent to a client. What should you do?
- Wait to see if the client notices the error.
- Inform your manager, correct the report, and send an updated version with an apology. (Correct answer)
- Deny the error if the client raises it.
- Blame a colleague for the mistake.
Correct answer: Inform your manager, correct the report, and send an updated version with an apology.
Taking ownership, correcting the error, and communicating proactively is the professional and trustworthy response.
Question 2: Two team members are in ongoing conflict that is affecting team productivity. As their manager, what is your BEST approach?
- Ignore the conflict and hope it resolves itself.
- Choose a side and enforce your preferred position.
- Meet with each person individually, then together, to mediate and find a resolution. (Correct answer)
- Separate the two people so they never work together.
Correct answer: Meet with each person individually, then together, to mediate and find a resolution.
A structured mediation process — individual meetings first, then joint — is the most effective way to address interpersonal conflict fairly.
Question 3: You are asked to meet a deadline that requires cutting corners on quality. What is the MOST appropriate action?
- Cut corners and submit on time without informing anyone.
- Miss the deadline to ensure full quality without discussing it with your manager.
- Discuss the trade-off with your manager and agree on the best course of action. (Correct answer)
- Submit incomplete work and apologize afterward.
Correct answer: Discuss the trade-off with your manager and agree on the best course of action.
Discussing the quality-versus-deadline trade-off with your manager enables an informed decision and shared accountability.
Question 4: You receive feedback from your manager that you disagree with. What is the BEST response?
- Ignore the feedback since you believe it is wrong.
- Thank your manager, ask clarifying questions, and reflect on whether the feedback has merit. (Correct answer)
- Complain to other colleagues about the unfair feedback.
- Argue your position immediately and forcefully.
Correct answer: Thank your manager, ask clarifying questions, and reflect on whether the feedback has merit.
Receiving feedback professionally — with curiosity rather than defensiveness — demonstrates self-awareness and growth mindset.
Question 5: A new policy is introduced that you think will not work well for your team. What is the MOST constructive response?
- Refuse to implement it and encourage your team to do the same.
- Implement it while voicing your concerns through appropriate channels. (Correct answer)
- Implement it without raising any concerns.
- Complain about it to your team but not to management.
Correct answer: Implement it while voicing your concerns through appropriate channels.
Implementing the policy while using proper channels to raise concerns respects authority while advocating for your team.
Question 6: You are given an urgent task but realize you lack the knowledge to complete it. What should you do?
- Guess at an answer to appear competent.
- Admit the gap to your manager and ask for guidance or resources. (Correct answer)
- Delegate the task to a junior colleague without their preparation.
- Wait until someone notices you haven't started.
Correct answer: Admit the gap to your manager and ask for guidance or resources.
Acknowledging a knowledge gap and seeking support promptly leads to better outcomes than guessing or delaying.
AON Situational Judgment 2
You made an error in a report that has already been sent to a client.
What should you do?