Human Resource Management Flashcards

Which approach is MOST effective when managing a nurse who exhibits strong clinical skills but poor interpersonal communication with colleagues?

Answer: Address the communication issue directly through coaching and set clear expectations

Even high-performing clinicians must meet professional communication standards; direct coaching with clear expectations is the appropriate intervention.

What is the primary purpose of conducting exit interviews with departing nurses?

Answer: To gather data about organizational issues that may be driving turnover

Exit interviews provide candid feedback about workplace factors contributing to turnover, enabling management to identify and address systemic issues.

A nurse discloses a personal substance use disorder and requests help. Under the Americans with Disabilities Act, how should the ANM respond?

Answer: Refer the nurse to the Employee Assistance Program (EAP) and follow HR policy for accommodation

Employees actively seeking treatment for substance disorders may be protected under the ADA; the ANM should refer to EAP and follow HR protocols.

When delegating tasks to unlicensed assistive personnel (UAP), the ANM must ensure which of the following?

Answer: The delegated task is within the UAP's scope and competency level

Delegation must match the UAP's verified competency and lawful scope; the delegating RN retains accountability for the outcome.

An ANM is mediating a conflict between two nurses over a scheduling dispute. Which conflict resolution strategy is MOST collaborative?

Answer: Collaborating to find a solution that meets both nurses' core needs

Collaboration (win-win) seeks a solution addressing the underlying needs of both parties and is the most effective long-term conflict resolution strategy.

Which of the following is a key indicator used to evaluate the effectiveness of a nursing recruitment strategy?

Answer: Time-to-fill ratio and 90-day retention rate of new hires

Time-to-fill and 90-day retention rates measure how quickly positions are filled and whether recruits are a good fit, indicating recruitment effectiveness.

A nurse manager receives a complaint that an ANM is creating a hostile work environment through intimidating behavior. The MOST appropriate next step is to:

Answer: Conduct a formal investigation per HR policy and document all findings

Complaints of hostile work environment must be formally investigated per HR policy to protect staff and ensure legal and ethical compliance.