AMCA Administrative Skills 5

Question 1

In medical office correspondence, which letter format places all elements flush with the left margin?

Accepted Answer

Full block format

Answer

Full block format aligns every element—date, address, salutation, body, and closing—at the left margin.

Question 2

Which of the following is an example of an internal source document used in medical records management?

Accepted Answer

A laboratory requisition form generated within the practice

Answer

Internal documents are generated within the practice, such as lab requisitions, while external documents originate outside.

Question 3

What is the purpose of a tickler file in a medical office?

Accepted Answer

To track future tasks or follow-up actions by date

Answer

A tickler file is a chronological reminder system that prompts staff to complete tasks such as follow-up calls or prescription renewals on specific dates.

Question 4

A patient without insurance asks about the cost of a procedure. The medical assistant should:

Accepted Answer

Provide an estimate and inform the patient of the practice's self-pay policy

Answer

Medical assistants should be able to provide fee estimates and explain payment options so patients can make informed decisions.

Question 5

Which of the following actions would violate HIPAA's minimum necessary standard?

Accepted Answer

Faxing a patient's entire medical history to a specialist when only lab results were requested

Answer

The minimum necessary rule requires limiting PHI disclosures to the least amount needed to accomplish the intended purpose.

(AMCA) American Medical Certification Association Practice Test

(AMCA) American Medical Certification Association Practice Test

AMCA Administrative Skills 5