AMCA Administrative Skills 2

Question 1

A patient calls to reschedule an appointment. Which action should the medical assistant take first?

Accepted Answer

Ask for the patient's name and date of birth to locate their record

Answer

Verifying patient identity before making scheduling changes ensures the correct record is updated.

Question 2

Which of the following is considered a HIPAA-compliant method of disposing of paper containing PHI?

Accepted Answer

Shredding with a cross-cut shredder

Answer

Cross-cut shredding renders PHI unreadable and is an approved HIPAA disposal method.

Question 3

What does the abbreviation 'EOB' stand for in medical billing?

Accepted Answer

Explanation of Benefits

Answer

An Explanation of Benefits (EOB) is a statement from the insurer detailing what was covered and what the patient owes.

Question 4

When scheduling a new patient, which information is typically collected first?

Accepted Answer

Demographic and contact information

Answer

Demographic and contact information establishes the patient's identity and is needed to create a new record.

Question 5

A medical assistant notices a discrepancy between a patient's insurance card and the information in the system. What is the best course of action?

Accepted Answer

Ask the patient to clarify and update the record accordingly

Answer

Confirming updated insurance details with the patient prevents claim denials and billing errors.

(AMCA) American Medical Certification Association Practice Test