Communication Flashcards

When calling 911 during an active threat, which piece of information should a caller provide FIRST?

Answer: The exact address and specific location within the building

Dispatchers need the location first so they can immediately route responders while gathering additional details.

During an active threat, a teacher hears gunshots but cannot see the shooter. What communication should she make?

Answer: Report the shots heard, her location, and the direction the sound is coming from

Partial information such as sound direction is still valuable and should be reported immediately to help others and responders triangulate the threat.

How should staff communicate with students in a room that is counter-barricading against a threat?

Answer: Use calm, quiet, and direct instructions to minimize noise and maintain focus

Calm, quiet communication prevents drawing the threat's attention while keeping occupants focused and reducing panic.

What is the recommended approach when a student receives conflicting instructions from different adults during an active threat?

Answer: Follow the most recent Inform announcement from the official PA or alert system

The official PA or alert system provides the most current and authoritative information, which should take precedence over individual guidance.

Which of the following best describes 'information cascading' in ALICE Communication?

Answer: Each person who receives threat information passes it along to expand awareness

Information cascading means every person who learns something about the threat shares it further, creating a network of informed decision-makers.

A front-desk employee witnesses a threat enter the building. She cannot reach the PA. What is her best alternative?

Answer: Activate any available alarm, call 911, and call other rooms directly if possible

When the PA is unavailable, using any combination of alarms, phone calls, and direct contact ensures information reaches as many people as possible.

Why does ALICE training discourage using coded language (e.g., 'Code Red') for threat announcements?

Answer: Coded language may not be understood by all occupants, visitors, or substitutes

Visitors, substitutes, and newer staff may not know the codes, making plain-language announcements universally understandable.