ALA ALA Technology and Information Systems 1

Question 1

What is the primary function of a practice management system in a law firm?

Accepted Answer

To track matters, deadlines, contacts, and billing in one platform

Answer

Practice management software centralizes matter tracking, calendaring, client contacts, time entry, and billing for operational efficiency.

Question 2

Which security principle limits each user's access to only the data and systems needed for their job?

Accepted Answer

Principle of least privilege

Answer

The principle of least privilege minimizes risk by granting users only the minimum access rights required to perform their duties.

Question 3

What does an SLA (Service Level Agreement) define between a law firm and a technology vendor?

Accepted Answer

Expected performance standards, uptime guarantees, and support response times

Answer

An SLA specifies measurable commitments such as system availability percentages and support response times that the vendor must meet.

Question 4

Which type of attack involves tricking employees into revealing passwords by posing as a trusted source via email?

Accepted Answer

Phishing

Answer

Phishing attacks use deceptive emails that appear to come from legitimate sources to steal credentials or install malware.

Question 5

What is the purpose of a disaster recovery plan (DRP) in a law firm?

Accepted Answer

To restore IT systems and data after a major disruption

Answer

A DRP documents procedures for restoring critical systems and data to minimize downtime following an outage, cyberattack, or disaster.

(ALA) Association of Legal Administrators CLM Practice Test